Acceptance of Terms
By creating an account and using DispatchHQ ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use the Platform. Continued use of the Platform constitutes acceptance of any updated terms.
Description of Service
DispatchHQ is a transport management SaaS platform that provides:
User Accounts & Responsibilities
- You must provide accurate, complete registration information and keep it updated.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities that occur under your account.
- Notify us immediately at support@dispatchhq.com if you suspect unauthorized account access.
- You must be at least 18 years old and authorized to bind your organization to these terms.
Subscription & Payments
Free Trial
14-day free trial available without a credit card
Billing
Subscription fees billed in advance on a recurring basis
Taxes
All fees are exclusive of GST/IGST/CGST unless stated otherwise
- Platform access requires a paid subscription processed via Razorpay or another payment service provider designated by DispatchHQ.
- Failed payments may result in suspension or cancellation of your account after reasonable notice.
- Refunds are governed by our Refund Policy. No refunds are issued for partial months or unused subscription periods, except as expressly provided in the Refund Policy.
- DispatchHQ may revise its pricing, plan structure, or add-on rates from time to time. Pricing changes affecting an existing Subscriber will be notified at least thirty (30) days before they take effect, and will apply from the next billing cycle.
Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose
- Upload malicious code, viruses, or harmful data
- Attempt to gain unauthorized access to our systems
- Reverse-engineer, decompile, or copy the Platform
- Share your account credentials with unauthorized users
- Use the Platform to store or transmit prohibited content
- Interfere with Platform performance or security
Data & Privacy
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
You retain ownership of all data you upload to the Platform. We take no ownership rights in your data.
Service Availability & Uptime
We are not liable for delays or failures due to circumstances beyond our reasonable control (force majeure).
Intellectual Property
All software, designs, trademarks, and content provided by DispatchHQ are the exclusive property of DispatchHQ Technologies. You are granted a limited, non-exclusive, non-transferable license to use the Platform during your active subscription.
Limitation of Liability
To the maximum extent permitted by law:
- TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DISPATCHHQ'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EXCEED THE AGGREGATE FEES ACTUALLY PAID BY YOU TO DISPATCHHQ FOR THE PLATFORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
- IN NO EVENT SHALL DISPATCHHQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY DAMAGES ARISING FROM OR RELATED TO ANY INTERACTION BETWEEN YOU AND ANY DRIVER, CUSTOMER, OR THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or that the Platform will be uninterrupted, secure, error-free, or meet your specific requirements.
- You acknowledge that DispatchHQ is not responsible for the conduct or compliance status of any driver, customer, vehicle, supplier, or transport service whose details are managed using the Platform; the Platform is a tool that helps you manage your own operations.
- The limitations of liability in this section reflect a deliberate and bargained-for allocation of risk between the parties, form an essential basis of the bargain between you and DispatchHQ, and shall apply notwithstanding the failure of any limited remedy of its essential purpose.
Termination
- You may cancel your subscription at any time from billing settings.
- We may suspend or terminate accounts for violation of these terms, non-payment, or fraudulent activity.
- Upon termination, your access ceases immediately. Data export is available for 30 days post-cancellation.
Indemnification
You agree to defend, indemnify, and hold harmless DispatchHQ Technologies Private Limited, its directors, officers, employees, contractors, agents, suppliers, and licensors from and against any and all third-party claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your access to or use of the Platform, or any data, content, or instruction submitted by you or your users to the Platform;
- Your breach or alleged breach of these Terms or any representation, warranty, or covenant herein;
- Your violation of any applicable law, rule, or regulation, or the rights of any third party (including drivers, customers, suppliers, network partners, or data principals);
- Any dispute between you and your customers, drivers, employees, or third-party service providers, including disputes regarding payment, service quality, accidents, or compliance documentation;
- Any tax liability arising from incorrect GSTIN, HSN/SAC codes, place of supply, or invoice metadata supplied by you to the Platform.
DispatchHQ shall provide prompt written notice of any claim subject to indemnification and reasonable cooperation, at your expense, in defending the claim. You shall not settle any claim that imposes any obligation, liability, or restriction on DispatchHQ without our prior written consent.
Force Majeure
Neither party shall be liable for any failure or delay in performance of any obligation under these Terms (other than payment obligations) where such failure or delay is caused by acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, riots, fire, explosion, flood, earthquake, governmental action or restriction, embargo, strike, lockout, labour dispute, internet or telecommunications failure, denial-of-service attack, failure of any utility, third-party service-provider outage, or any other event beyond the reasonable control of the affected party. The affected party shall promptly notify the other party of the force-majeure event and use commercially reasonable efforts to resume performance.
Third-Party Services & Links
The Platform integrates with third-party services including, without limitation, Razorpay (payments), Supabase (database and authentication), Vercel (hosting), Resend (email), and SMS / WhatsApp gateways (messaging). Use of any third-party service is governed by the terms and privacy policies of that third-party provider, which you are responsible for reviewing.
DispatchHQ does not control, endorse, or assume responsibility for any third-party content, products, services, websites, or resources accessed through the Platform. We shall not be liable for any loss or damage arising from your use of or reliance on any third-party service, content, or link.
Electronic Communications & Consent
By creating an account, you consent to receive communications from DispatchHQ in electronic form, including notices, agreements, statements, invoices, billing alerts, security advisories, product updates, and service-related announcements, delivered by email, in-platform notification, SMS, or WhatsApp to the contact details you provide.
You agree that any such electronic communication satisfies any legal requirement that such communication be in writing. You may opt out of marketing communications by following the unsubscribe instructions in those messages; transactional and security communications cannot be opted out of for as long as you maintain an active account.
You are responsible for keeping your contact details current. DispatchHQ shall not be liable for any consequence resulting from communications sent to an outdated email address, mobile number, or WhatsApp number on file.
Driver, Customer & Third-Party Data
You acknowledge and agree that any personal or sensitive data of drivers, customers, suppliers, network partners, or other third parties uploaded to or processed through the Platform (including names, contact numbers, addresses, government IDs, licence details, geolocation, photographs, or biometric information) has been collected and is being uploaded by you with the lawful basis required under applicable law (including the Digital Personal Data Protection Act, 2023).
You represent and warrant that you have provided all required notices and obtained all required consents (including consent for cross-border transfer where applicable) from the data principals concerned, and that you will respond to and resolve any data-principal request, query, or grievance directed at you in your capacity as data fiduciary. DispatchHQ acts as a data processor in respect of such data and will assist you within the limits of the Platform's capabilities.
You shall indemnify DispatchHQ against any loss, claim, or regulatory action arising from a breach of this representation.
Assignment
You may not assign, transfer, sublicense, or delegate any of your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment in breach of this clause shall be void. DispatchHQ may freely assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganisation, sale of all or substantially all of its assets, or similar transaction, provided that the assignee assumes all of DispatchHQ's obligations under these Terms.
Entire Agreement, Severability & Waiver
These Terms, together with our Privacy Policy, our Refund Policy, any plan-specific terms accepted at checkout, and any signed order form or master service agreement, constitute the entire agreement between you and DispatchHQ regarding your use of the Platform and supersede any prior or contemporaneous agreements, communications, or proposals on the same subject matter.
If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.
Failure or delay by DispatchHQ to enforce any right or provision shall not be deemed a waiver of such right or provision. No waiver of any breach of these Terms shall be effective unless in writing and signed by an authorised representative of DispatchHQ, and no waiver shall constitute a waiver of any subsequent or other breach.
No Agency, Partnership, or Employment
Nothing in these Terms shall be construed to create any agency, partnership, joint venture, employment, fiduciary, or franchise relationship between you and DispatchHQ. DispatchHQ is not a transport operator, fleet operator, employer of drivers, freight forwarder, or counterparty to any transport service arranged using the Platform; the Platform is a software tool that helps you manage your own operations. Neither party has any authority to bind the other, hold itself out as an agent of the other, or incur any liability on behalf of the other.
Survival
Any provision of these Terms that by its nature is intended to survive termination or expiration shall so survive, including, without limitation, sections relating to fees and payment obligations accrued before termination, intellectual property, indemnity, disclaimer of warranties, limitation of liability, governing law and dispute resolution, electronic communications, and these miscellaneous clauses.
Governing Law & Dispute Resolution
These Terms are governed by, and shall be construed in accordance with, the laws of India, without regard to its conflict-of-laws principles.
The parties shall first attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any transaction contemplated hereunder, by senior-level negotiation initiated by written notice, within thirty (30) days of such notice.
Any dispute that is not resolved by negotiation within that period shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, the seat and venue of arbitration shall be Bengaluru, Karnataka, India, and the language of arbitration shall be English. The award rendered by the arbitrator shall be final and binding on the parties.
Subject to the arbitration provisions above, the courts at Bengaluru shall have exclusive jurisdiction in respect of any matter arising out of or in connection with these Terms, including for interim or injunctive relief.
Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via email to organization administrators and through the platform interface at least 14 days before taking effect. Continued use after changes constitutes acceptance.
Contact Information
For questions about these Terms, contact us:
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